Hassle-free Support

Relax

Tell us what to do, relax and enjoy your day.

We will do the rest.

WordPress Support

Sit back, as we configure your site, plugins, speed & performance, mobile devide responsiveness, SEO, etc. for you.

General Support

Get all the help you need with other services: server management, Domain/DNS setup, redirect, etc. Our technicians are always ready to help.

Choose the option that suites you best:

Flat-rate or hourly rate, it’s up to you

Please Select Your Plan
Yearly
Monthly
  • Unlimited small jobs
    Unlimited small jobs
    Unlimited small jobs
  • WooCommerce Product Management
    WooCommerce Product Management
    24/7 Uptime Monitoring
  • 24/7 Uptime Monitoring
    24/7 Uptime Monitoring
    24/7 Uptime Monitoring
  • Spam Comment Cleansing
    Spam Comment Cleansing
    Spam Comment Cleansing
  • Secure offsite Backups (Files & Database)
    Secure offsite Backups (Files & Database)
    Secure offsite Backups (Files & Database)
  • Proactive WordPress updates
    Proactive WordPress updates
    Proactive WordPress updates
  • Proactive Plugin & Theme updates
    Proactive Plugin & Theme updates
    Proactive Plugin & Theme updates
  • Backup creation before updates
    Backup creation before updates
    Backup creation before updates
  • Security Scan
    Security Scan
    Security Scan
  • Email/Ticket/Phone support
    Email/Ticket/Phone support
    Email/Ticket/Phone support
  • Speed & Performance Optimisation
    Speed & Performance Optimisation
    Speed & Performance Optimization
  • Priority & Emergency support
    Priority & Emergency support
    Priority & Emergency support
  • Dedicated support ninja
    Dedicated support ninja
    Dedicated support ninja
  • Managed website hosting with WP Engine
    Managed website hosting with WP Engine
    Managed website hosting with WP Engine
  • Shutterstock images
    Shutterstock images
    Managed website hosting with WP Engine
  • Domain management
    Domain management
    Managed website hosting with WP Engine
 
Core services
Core services
Core services
$55.20month $69month $69month
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  • Weekly
    Weekly
    Weekly
  • Monthly
    Monthly
    Monthly
  • Monthly
    Monthly
    Monthly
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    close
    close
  • Monthly
    Monthly
    Monthly
  • Ticket
    Ticket
    Email & Ticket
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  • close
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  • close
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Professional
Professional
Professional
$119month $149month $149month
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  • Daily
    Daily
    Daily
  • Weekly
    Weekly
    Weekly
  • Weekly
    Weekly
    Weekly
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    check
  • Weekly
    Weekly
    Weekly
  • Email & Ticket
    Email & Ticket
    Email & Ticket
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    check
  • close
    close
    close
  • close
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Business
Business
Business
$316month $395month $395month
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  • Daily
    Daily
    4 x Day
  • Weekly
    Weekly
    Weekly
  • Weekly
    Weekly
    Weekly
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  • Daily
    Daily
    Daily
  • Email & Ticket
    Email & Ticket
    Email, Ticket & Phone
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Partner
Partner
Business
POAPOA$395month
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  • Daily & upon request
    Daily & upon request
    4 x Day
  • Weekly
    Weekly
    Weekly
  • Weekly
    Weekly
    Weekly
  • check
    check
    check
  • Daily
    Daily
    Daily
  • Email, Ticket & Phone
    Email, Ticket & Phone
    Email, Ticket & Phone
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Minimum 3 months subscription. Prices in $USD

Generally, all jobs that require more than 30min of development time that are included in the flat-rate support, need to be handled on a per-hour basis. Here are some examples:

Creating or customising a plugin

You like a plugin, however it lacks functionalities you need? We will make one, or customize the one you have.

Editing Taxonomies

Would you like to edit how categories o tags look like? No problem! We will customize them.

Site migration

Would you like to change hosting provider? We can migrate your WordPress site, DB & files with no downtime!

Anything else?

We only work with WordPress, making us experts in the field. So, ask us for anything you need to implement!

Contact us with your specific requirements, we will get back to you with a quotation.

After you have contacted our support team, they will get back to you with an answer and the amount of tokens you need to fix your problem. You can purchase the needed amount of tokens here.

Please Select Your Plan
Yearly
Monthly
Core services
Core services
$55 / month$69 / month
  • Billed yearly, saving $165!
  • 24/7 Uptime Monitoring
    24/7 Uptime Monitoring
  • Spam Comment Cleansing
    Spam Comment Cleansing
  • Secure offsite Backups (Files & Database): Weekly
    Secure offsite Backups (Files & Database): Weekly
  • Proactive WordPress updates: Monthly
    Proactive WordPress updates: Monthly
  • Proactive Plugin & Theme updates: Monthly
    Proactive Plugin & Theme updates: Monthly
  • Security Scan: Monthly
    Security Scan: Monthly
  • Ticket support
    Ticket support
Professional
Professional
$119 / month$149 / month
  • Billed yearly, saving $360!
  • Unlimited small jobs
    Unlimited small jobs
  • 24/7 Uptime Monitoring
    24/7 Uptime Monitoring
  • Spam Comment Cleansing
    Spam Comment Cleansing
  • Secure offsite Backups (Files & Database): Daily
    Secure offsite Backups (Files & Database): Daily
  • Proactive WordPress updates: Weekly
    Proactive WordPress updates: Weekly
  • Proactive Plugin & Theme updates: Weekly
    Proactive Plugin & Theme updates: Weekly
  • Backup creation before updates
    Backup creation before updates
  • Security Scan: Weekly
    Security Scan: Weekly
  • Email & Ticket support
    Email & Ticket support
  • Speed & Performance Optimization
    Speed & Performance Optimization
Business
Business
$316 / month$395 / month
  • Billed yearly, saving $948!
  • Unlimited small jobs
    Unlimited small jobs
  • WooCommerce Product Management
    WooCommerce Product Management
  • 24/7 Uptime Monitoring
    24/7 Uptime Monitoring
  • Spam Comment Cleansing
    Spam Comment Cleansing
  • Secure offsite Backups (Files & Database): Daily
    Secure offsite Backups (Files & Database): Daily
  • Proactive WordPress updates: Weekly
    Proactive WordPress updates: Weekly
  • Proactive Plugin & Theme updates: Weekly
    Proactive Plugin & Theme updates: Weekly
  • Backup creation before updates
    Backup creation before updates
  • Security Scan: Daily
    Security Scan: Daily
  • Email & Ticket support
    Email & Ticket support
  • Speed & Performance Optimization
    Speed & Performance Optimization
  • Priority & Emergency support
    Priority & Emergency support
  • Dedicated support ninja
    Dedicated support ninja
  • Managed website hosting with WP Engine
    Managed website hosting with WP Engine
Partner
Partner
POAPOA
  • Unlimited small jobs
    Unlimited small jobs
  • WooCommerce Product Management
    WooCommerce Product Management
  • 24/7 Uptime Monitoring
    24/7 Uptime Monitoring
  • Spam Comment Cleansing
    Spam Comment Cleansing
  • Secure offsite Backups (Files & Database): Daily & Upon request
    Secure offsite Backups (Files & Database): Daily & Upon request
  • Proactive WordPress updates: Weekly
    Proactive WordPress updates: Weekly
  • Proactive Plugin & Theme updates: Weekly
    Proactive Plugin & Theme updates: Weekly
  • Backup creation before updates
    Backup creation before updates
  • Security Scan: Daily
    Security Scan: Daily
  • Email & Ticket support
    Email & Ticket support
  • Speed & Performance Optimization
    Speed & Performance Optimization
  • Priority & Emergency support
    Priority & Emergency support
  • Dedicated support ninja
    Dedicated support ninja
  • Managed website hosting with WP Engine
    Managed website hosting with WP Engine
  • Shutterstock images
    Shutterstock images
  • Domain management
    Domain management

Minimum 3 months subscription. Prices in $USD

Generally, all jobs that require more than 30min of development time that are included in the flat-rate support, need to be handled on a per-hour basis. Here are some examples:

Creating or customising a plugin

You like a plugin, however it lacks functionalities you need? We will make one, or customize the one you have.

Editing Taxonomies

Would you like to edit how categories o tags look like? No problem! We will customize them.

Site migration

Would you like to change hosting provider? We can migrate your WordPress site, DB & files with no downtime!

Anything else?

We only work with WordPress, making us experts in the field. So, ask us for anything you need to implement!

Contact us with your specific requirements, we will get back to you with a quotation.

After you have contacted our support team, they will get back to you with an answer and the amount of tokens you need to fix your problem. You can purchase the needed amount of tokens here.

Some frequently asked questions

As per our TOS, we will perform all the jobs requested by our customers. However, we reserve the right to limit these jobs in case of abuse, as most companies, logically we have a “reasonable use” policy.

Generally, all 30min or less jobs, usually this is: installing a plugin, CSS customization, updating certain plugins / themes, etc. One job every 24/h during working days.

The best way of being excellent at something, is doing less variety, but better quality. Therefore, we are deeply specialised in WordPress framework platform. WordPress is currently the leading website platform provider, with almost 30% of all websites worldwide, and more than 60% of all CMS websites!

WordPress is currently the leading website platform provider, with almost 30% of all websites worldwide, and approx 60% of all CMS websites! Some very famous WordPress sites are:
Bloomberg Professional
The Rolling Stones
eBay Inc
Vogue
Glamour
Time.com
Facebook Newsroom
The Herald Sun
and about 59,999,992 more websites! Source: WordPress – Dec 2015

Generally, any request that exceeds 30 minutes of development time. Also, we cannot walk your dog.

In order to provide the best service to our customers, we are not able to serve web development service agencies. However, we will have an interesting partnership plan in near future. Contact us for more info.

Examples of jobs included in flat-rate support

· CSS scripts

· Configure a plugin

· Clean up spam

· Upgrade WordPress & plugins

· Improve your site security

Examples of jobs not included in flat-rate support

· Creating or customising a plugin

· Paid marketing

· Site migration between hosts

· CMS content (creating, updating and posting content)

· Design banners, websites, presentations, etc.

Already a customer?